Our family stayed at this hotel in June 2019. It is a two star hotel with four star rates. The lobby area is decent. But when you get to the rooms it’s a much different story. The sink in our bathroom was cracked the shower looked old several tiles on the floor were cracked among other things. There was visible mold on the walls in the hallway leading to our room on the third floor. I will say that the breakfast buffet was very good. Lots of food for breakfast. The pool area was nice. Too bad the bar at the pool was not attended.
starstar Carlos Garcia
We spent 5 nights at the Panorama hotel and really had nothing to complain about. Our room (8th floor) was spacious, clean and kept clean during the entire stay. A modern bathroom, 2 good and large single beds and an air-conditioning that worked perfectly. Breakfast was a huge buffet, actually rather overdone, and the only pity was that the tables outside were very early unavailable. We had dinner twice at the hotel, once at the Italian restaurant Don Alfredo and once the buffet restaurant El Viajero and we enjoyed both meals as well as the service of the staff. The swimming pool is great and clean, with a large number of deckchairs available. If you need any help: ask the Piscinero, a great guy who does everything to keep the guests satisfied. Actually, the entire staff at the pool was helpful and friendly. Some people complain that the hotel is far from Havana Centre: take bus number P1 from opposite the hotel and it will take you for 50 Cup pp into town ! We highly recommend hotel H10 Panorama !
starstarstarstar Arnoud Ross
The people we met at this hotel were amazing. First of all why I was not happy. The front desk staff were rude. They delayed our check in by 2 hours when we arrived at 350pm. The first room we were given had two single beds. We are a married and have never slept separately for the past 30 years. I am not sure why the hotel thought that married couples do not sleep together. Second room we were given had a broken bed. We slept the night but the next day we met with our travel guide Alicia. She talked to the Relationship Manager and had her assist us with an upgrade due to our awful welcome, wait and unrest from sleeping on a broken mattress. The upgrade was ok, leaking in the washroom but we were getting annoyed with complaining as well. We were invited to have breakfast in the top floor lounge as an extra. Unfortunately, the relationship manager forgot to relay this message to the lounge where we were stopped and questioned for coming to join them for breakfast. Finally, they let us, after making a call possibly to the manager. The fifth day of breakfast we were stopped again and we told them again, they did not believe us again. We went to the rude front desk where they did not believe us again. We told the whole story again and one of the elder ladies made some calls and finally let us go to have breakfast in lounge. WOW!
Ok so now to some other experiences. The front staff were trying to make a lot of money off us and kept on referring us to taxi drivers who were abviously charging us too much. The travel guide Alicia sold me two tickets to Tropicana for $175 US dollars for us to get great seats and no meal. We were seated off to far side where the band was on top of us and we could hardly see anything. The show started at 930pm when Alicia told us it would start at 10 pm. I am not happy about the whole experience at all. I paid around $40 US to see the Tropicana similar show in Las Vegas. Never again. I trusted Alicia, I am not happy.
All the good things. The attendents standing at the front are all very helpful and very friendly.
Lisandra, the massage attendent was amazing. 20 CCP I got a 45 minute full body massage which was very relaxing. Thank you so much. The two ladies at the Don Alfredo Italian restaurant, Chambly and Lily were extremely nice, friendly and very helpful. Thank you ladies.
Lastly, the young girl who helped us at the main floor breakfast area Talia. She was so adorable that I just wanted to take her home. She really should be in school at 15 years of age but I guess that is how it is in Cuba. I was very impressed with her and very happy to have met her. Talia, take care of yourself and I pray for all your success in this world. All the best and thank you again. Mehr
starstar Mehr Qasim
Good hotel overall. Has all the basic things. Looks beautiful and is more modern than most other hotels. It is right by the sea and has nice views. They offer a decent variety of food but nothing special.
starstarstarstarstar George W
I stayed for one week at this hotel.
I was robbed at this hotel,
And violently assaulted on the hotel property.
Then money was taken from my room.
They were not very hospitable.
The wifi situation is really bad.
To add the managers of the hotel did not help,
or wanted to acknowledge the incident.
That was a horrible situation I lived through.
However I urge anyone thinking about going the that hotel do ur research and be very careful, they let anyone use the pool area
From the outside the outsiders
Pay to get use of the pool area and usually are shady .
" Be very Carful "
Cuba is beautiful it's unfortunate my stay there was horrible. The air conditioner wasn't even working at all.
The breakfast was good.
The manager Giselle is a disgrace and a huge disappointment to the hotel industry.
People please be careful around this whole ara
Illegal things happen here.
And I just warn you.
Look out for the people you go with and yourself.
star Ariano322
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