This is one of Worst Hotel in Marmaris. It looks good from outside. But inside is very very dirty. Bedsheets with Blood marks. Shower broken. No Tea or Coffee inside Room. Very Noisey upto late night. There is No WiFi working inside rooms only it works in Reception Area. Receptionist and staff not at all Friendly. I will tell everybody not to book or stay in this hell Hotel. You will Regret.
star Prakash Suthar
Where does one even start.
Got to the hotel at 2:30am, no security at the front of the hotel. No one to help with bags or suitcase.
Made it inside the hotel where apparently the system is not working and the receptionist asked if he could keep our passports until the morning which we declined and he was fine with it. Randomly started working after 1 hour of waiting in reception. We was asked if he wanted tea or coffee by the manager.
Finally got into the room and the young boy tells us that this is just our room for the night as our room which we booked is not ready. We were to tired to argue and slept in a small bed.
Breakfast was very basic and horrid which was included in our package but only went to it once as it was that bad.
In the morning, our room was changed. Not the greatest room. Bathroom light did not work, we ran out of toilet paper and bath towels which I had to ask a few times from reception. Housekeeping kept coming into the room whilst we were sleeping and when I asked if he could come back after an hour, which he did not.
No issue with reception staff although English was very little I do not expect them to know English as I am visiting their country. On the last day, the two receptionist staff a girl and boy were VERY unprofessional and made my friend and I feel very uncomfortable. They kept looking over at us and talking and then laughing which we ignored. The girl then took a photo of us which we found extremely rude and weird.
The only people who are nice in that place is the two managers and one of the young boys on reception.
The girl on reception needs to learn some basic people/customer service skills. Nothing deluxe about that place. Would not stay again.
Great managers shame about their staff & hotel itself.
Would not recommend this place based on the services it offers or lack of, horrendous customer service & food.
star Iyesha
Very bad service extreme rudeness
Room is very dirty and basic
Showers is cheap and broken and dirty
No room service and cleaning
Food very limited and long queues and empty trays
Air conditioning not working
Aqua slide not working
This hotel is less than one star
Please be AWARE.. it is the most disgusting hotel ….
1-No internet service (Wi-Fi)
2- dirty rooms & bathrooms
3- very rude & careless at the front disk
4- food is very nasty
5- sometimes AC not working..
Save your money & stay away
5- fridge not working.
6- 1 left only and sometimes no left.
Not recommended at all
7- no balcony lock .
8- no key for wardrobe.
star Abeer Alali
Dirty, broken AC, broken fridge, broken poles in children pool. Broken water slide area/stairs. Broken sofa beds,
only L5 have good rooms, all others
are terrible. Security is poor, there are safty concerns if your going with children.
star runa aktar
This hotel does not deserve 5 stars but 2.
Advantages
- Beach is close
- Centres and shops are close
- Pool and outside looks okay
Disadvantages
- The hotel is quite old
- Rooms are disappointing and miserable
- Food variation is very little and quite repetitive
- Unhygienic (people were literally tasting the food from the buffet using the spatula everyone does and putting it back in the food.)
- Staff are unprofessional and most only speak Turkish
- WIFI is horrible.
- The beach is not worth it (for those coming for the beach)
Waste of money.
star Alfonso Segura
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