Enjoyed our stay here at Embassy Suites. Great service. Clean. Hard working staff, very attentive and welcoming. Complimentary drinks were good and made us feel valued as customers. Breakfast was delicious and the made to order crew was GREAT! When we stayed the pool was out of order for maintenance but that was not a big deal as we were informed but arrival. Definitely recommend and plan on staying here again when in town.
starstarstarstarstar Amanda Grant
Great hotel and wonderful staff. Everyone is super friendly and caring. Each team member went above and beyond to make sure my family and I had a great stay. I recommend this hotel to anyone traveling. The GM needs to be praised for their awesome leadership. Thanks for a great time. I will be back in 2023!!!
starstarstarstarstar adrean laws
We were initially in awe of the beauty at this hotel! The lobby and bar decor was gorgeous. There were a few things that changed our minds.
1) Upon entering our room, we found a single roach crawling across the bottom of the bed. About five minutes later, we see another that has been smashed in the bedroom door frame. This really had us on edge, but after THOROUGHLY searching the entire suite, there were no signs of any other unwanted visitors.
2) The television in the bedroom did not power on at all.
3) The toilet overflowed the morning of the second day of our stay. After receiving no answer from housekeeping, I called down to the front desk. Maintenance did not come to my room until an hour after the call was made. When they came up, they unclogged the toilet but left the cleanup for me. I used the remainder of the provided towels to clean up the mess. The toilet stopped flushing two more times after this. (We only stayed 2 nights…) After a third time of no full resolution, we were forced to use the public restroom on the first floor for the remainder of our stay.
4) I called the front desk to request some towels and a room cleaning. I waited 2 hours for someone to show up. I then see a cleaning lady a few doors over, so my husband approaches her for towels and she instructs us to call the front desk. I call the front desk yet again and speak to the very same attendant who told me that I wasn’t “on the list”. 🤔 I advised that I called two hours ago, and they assured me that they were “on the case.” Towels were delivered within 20 minutes by a friendly older lady.
5) We left our suite for about 3 hours. Upon our return, we see that the snack tray had been refilled, however the room had NOT been cleaned as requested. The dirty towels used to clean up a toilet overflow were still behind the toilet, and the tiny trash can was still very much full. 🤦🏽♀️
On the bright side, there were two wonderful older ladies preparing on-demand breakfast, and they were absolutely delightful! They were so sweet and caring and just a joy to interact with. Despite the issues that occurred during our stay, these ladies saved this review from being one star. I wish I had gotten their names, but if it helps, one of them said they only work weekends. They deserve a raise and some time off!! ☺️
starstarstar S. E. Lomax
Good overall experience, not great. We would recommend trying someplace else for the price range. Hotel offered nice things such as flavored water in the atrium and a welcome bag. We've been to a couple of Embassy Suites and this one did have great complementary manager's reception. Special note to the excellent service at the bar. Highest remarks. The front desk service was poor. For example, my kids wanted to swim in the temporarily closed pool, but the front desk felt that "I don't know" is a good response. My daughter was distraught by the response. Also, we selected this hotel because of the pool, which was closed, and free parking, which cost us $10. There was no water in the gym as well. We found bugs and mold in our room.
starstarstar Zach Payne
This place was a pleasant surprise. From arrival I was pleased using my digital key to get into my room without having to go directly to the front desk with my luggage.
The room was clean, nicely appointed, and provided plenty of space.
The nightly manager’s reception was a fabulous perk - two FREE drinks per room.
The made-to-order breakfast was awesome. It was truly, made-to-order - and it was VERY good! Ms Sandra (one of the cooks there) was very pleasant and made sure that you got what you wanted.
Location is great - a quick easy ride to anywhere you may need to go in Charlotte.
All in all, this place was a good cost effective pick for accommodations in the area!
starstarstarstarstar J. Spears
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