Overall, 3 stars.I wanted to start off with customer service. The customer service was superb. Extremely nice folks. Always willing to help.The room had a couple of issues. The were upgradeding the kings (i reserved) so i had to downsize to a queen. The main light for the room was non functioning. For being a no smoking room, there were burn marks in the sheets and blankets. The carpet/rug was a bit frayed. Some chipping in paint/wall. But overall, only cozy. The only major issue that I had with the stay was the door slamming in the morning when flipping rooms.The continental breakfast was extremely lacking-- that may be a turn down for some folks.Overall, I was please with my stay.3 out of 5 stars 🌟
starstarstar Mark Raupp
Overall, 3 stars.
I wanted to start off with customer service. The customer service was superb. Extremely nice folks. Always willing to help.
The room had a couple of issues. The were upgradeding the kings (i reserved) so i had to downsize to a queen. The main light for the room was non functioning. For being a no smoking room, there were burn marks in the sheets and blankets. The carpet/rug was a bit frayed. Some chipping in paint/wall. But overall, only cozy. The only major issue that I had with the stay was the door slamming in the morning when flipping rooms.
The continental breakfast was extremely lacking-- that may be a turn down for some folks.
Overall, I was please with my stay.
3 out of 5 stars 🌟
starstarstar Mark Raupp
Nothing exciting here. Rooms could use some work. Breakfast was ok. Could not park the bus in their lot. People there are really nice.
starstarstar Watt Smith
Quando estávamos à procura de hotéis este tem comentários ásperos. Somos pessoas bastante positivas e otimistas, mas uma revisão de duas estrelas foi apropriada. Nossa roupa estava suja, o quarto em si não era muito limpo e a iluminação era horrível. Algumas das lâmpadas estavam mesmo queimadas. MAS a recepcionista Rhonda foi fabulosa. Rhonda foi muito gentil e prestativa. Ela foi acima e além para nos fazer sentir confortáveis. Ela se esforçou para nos ajudar a obter tudo o que precisávamos. Nós provavelmente não recomendaria este hotel embora normalmente Windham é ótimo. Mas Rhonda foi fantástica e deve ter algum reconhecimento!!!
starstar Kristen Wheeler
Cuando estábamos buscando hoteles, este tiene críticas ásperas. Somos personas bastante positivas y optimistas, pero una revisión de dos estrellas fue apropiada. Nuestra ropa de cama estaba sucia, la habitación en sí no estaba muy limpia y la iluminación era horrible. Algunas de las bombillas incluso se quemaron. PERO la recepcionista Rhonda fue fabulosa. Rhonda fue muy amable y servicial. Ella hizo todo lo posible para que nos sintiéramos cómodos. Ella hizo un esfuerzo adicional para ayudarnos a obtener todo lo que necesitábamos. Probablemente no recomendaríamos este hotel, aunque por lo general Windham es fantástico. ¡Pero Rhonda estuvo fantástica y debería recibir algún reconocimiento!
starstar Kristen Wheeler
When we were looking for hotels this one has rough reviews. We are pretty positive, optimistic people but a two star review was appropriate. Our linen was dirty, the room itself wasn't very clean and the lighting was awful. Some of the lights bulbs were even burned out. BUT the receptionist Rhonda was fabulous. Rhonda was very kind and helpful. She went above and beyond to make us feel comfortable. She went the extra mile to help us get everything we needed. We probably wouldn't recommend this hotel although usually Windham is great. But Rhonda was fantastic and should get some recognition!!!
starstar Kristen Wheeler
Minha esposa e eu fizemos uma reserva com um mês de antecedência. Chegamos a este hotel em 23/04/22, lembre-se de dirigir 9 HORAS para Kentucky. Chegamos lá e a recepcionista ruiva de óculos nos diz que algo aconteceu no hotel e eles tiveram que mudar as pessoas para um hotel diferente. Bem, ela nos diz que nos ligou, o que ela não fez, e tentou cobrar o cartão em arquivo e cancelou a reserva. Não deveríamos pagar até fazermos o check-in. Ela sugeriu ir para um Red Roof ou algum outro hotel. Ficamos chocados e dissemos o que devemos fazer? Ela começou a GRITAR para nós, dizendo bem, não é minha culpa. Ela gritou conosco até sairmos do hotel. Nunca fui tão desrespeitado em nenhum local de trabalho. Sinceramente, sinto que também fomos discriminados racialmente. Esta não é uma área amigável para todos. Não fique neste hotel!!! O lado de fora e o lobby também pareciam inúteis.
star Kayla Smith
My spouse and I made a reservation a month in advance. We arrived at this hotel on 4/23/22, mind you driving 9 HOURS to Kentucky. We get there and the receptionist a red head with glasses tells us something happen in the hotel and they had to move people to a different hotel. Well she tells us she called us, which she DID NOT, and tried to charge the card on file and cancelled the reservation. We were not suppose to pay until we checked in. She suggested going to a Red Roof or some other hotel. We were shocked and said what are we suppose to do? She began YELLING at us, saying well it’s not my fault. She screamed at us until we walked out the hotel. I’ve never been so disrespected at any place of business. I honestly feel like we were racially profiled as well. This is not a friendly area to everyone. Do not stay at this hotel!!! The outside and lobby looked trashy as well.
star Kayla Smith
They have great prices and everything works as it should. They take great care of their guests and make sure details are taken care of. Would definitely recommend this place!
starstarstarstarstar Theresa Rose
STAY CLEAR! REEKS of cigarettes, in a non-smoking room it was laughable. The bed skirt was wet and smelled strongly of cleaner and PUKE. Mold on bed skirts as well. I highly doubt the sheets were changed. Woke up with bed bug bites! It would have been better sleeping in the lawn with no tent, except for the crackheads roaming about. If you have family/kids or any self respect at all, STAY AWAY from this dump!
star Samwise G.
Percevejos, baratas, cheiro de cigarro em todo o "hotel". A equipe da recepção horrível que teve a audácia de repreender um hóspede que pediu um reembolso devido à infestação de percevejos em seu quarto. O mesmo hóspede foi informado de que, se uma avaliação ruim fosse escrita, ninguém se importaria e que ele deveria ter lido as avaliações antes da reserva. O que???? Como este lugar NÃO é fechado pelo departamento de saúde?
star Jennifer West
Nós conhecemos o funcionário mais agradável da recepção da terra ficar aqui. Ela vai além para se certificar de que estamos confortáveis e se o quarto não estiver à altura, ela vai encontrar um quarto melhor para nós. O motel, porém, está parecendo um pouco degradado porque os buracos nos tetos quando você entra e os baldes tentando pegar a água que vem dos buracos no teto. Além disso, por qualquer motivo, sempre há policiais chamados para este estabelecimento e toda vez que ficamos.
starstarstarstar Nancy Wilson
Bed bugs, roaches, stench of cigarettes throughout entire "hotel". Awful front desk staff who had the audacity to berate a guest who asked for a refund due to the infestation of bed bugs in their room. The same guest was told that if a bad review was written, no one would care and that he should have read reviews before booking. What???? How is this place NOT shut down by the health department?
star Jennifer West
We met the most down to earth nicest front desk employee staying here.She goes above and beyond to make sure we are comfortable and if room isn't up to par, she will find us a nicer room. The motel however is looking a bit run down because holes in the ceilings as you walk in and buckets trying to catch the water coming from the holes in the ceiling.Also,for whatever reason,there's always police called to this establishment e every time we stay.
starstarstarstar Nancy Wilson
O hotel em si não é nada exagerado, no entanto, tem um preço razoável e a equipe definitivamente cuida das pessoas. Acabei de comprar um veículo novo e o deixei lá por uma semana enquanto utilizava o serviço de transporte de e para o aeroporto de Cincinnati. Eles me fizeram sentir confortável ao fazê-lo, e não houve problemas ao retornar. Pode haver lugares mais chamativos, mas você não encontrará gente mais legal! Altamente recomendado!
starstarstarstarstar John Winters
The hotel itself isn't anything over the top , however, it's reasonably priced, and the staff definitely take care of the people. I just purchased a new vehicle and left it there for a week while utilizing the shuttle service to and from the Cincinnati airport. They made me feel comfortable doing so, and there were no issues upon returning. There might be flashier places, but you won't find nicer folks! Highly recommend!
starstarstarstarstar John Winters
Meu marido e eu reservamos uma cama king size online. Fomos colocados em um quarto com duas camas Queen. Quando chegamos ao nosso quarto, havia desenhos de giz de cera por toda a parede e algumas outras marcas interessantes e um pouco grosseiras de algum tipo na parede. Todo o hotel precisava de esfregar e limpar. Um pouco de tinta ajudaria muito. Este hotel obviamente precisa de algum TLC.Meu pai e minha madrasta também conseguiram um quarto. Em seu quarto, eles reservaram um quarto queen, mas conseguiram uma cama completa. O principal problema deles era o banheiro. O banheiro não tinha água aberta. Então meu pai abriu a torneira para encher. Cada vez que era liberado, lançava água por todo o chão. Meu pai foi falar com a senhora atrás da recepção e ela respondeu "ah, sim, sim, há um problema com o banheiro". Minha pergunta, por que eles dariam aquele quarto se a senhora SABIA que o banheiro não funcionava corretamente.Eu normalmente não deixo comentários, mas este hotel é mal administrado. Sinceramente, não recomendo este hotel a ninguém.
star Jamie Howe
Que decepción, muy sucio Como hospedan sin preocuparse por higiene, limpieza y salud de las personas.
star Maty Martinez
My husband and I booked a king size bed online. We were put in a room with two Queen beds. When we got to our room, there was crayon drawings all over the wall and some other Interesting, slightly gross markings of some sort on the wall. The entire hotel needed mopping and cleaning. A little paint would go a long way. This hotel obviously needs some TLC.My father and step mom also got a room. In their room, they booked a queen room, but got a full bed. Their main issue was the toilet. The toilet didn’t have the water turned on to it. So my dad turned the water on so it would fill up. Every time it was flushed, it would shoot water out all over the floor. My dad went and talked to the lady behind the front desk and she responded “oh yes, yes, there’s a problem with that toilet.” My question, why would they give them that room when the lady KNEW the toilet didn’t work properly.I normally don’t leave reviews, but this hotel is poorly run. I honestly would not recommend this hotel to anyone.
star Jamie Howe
Este era um lugar agradável e discreto para ficar. Os funcionários foram educados e prestativos. Se você tem alergias, isso seria um problema. Todo o hotel cheirava fortemente a cigarros. Enquanto limpamos cada conjunto de lençóis e edredons que recebemos tinha queimaduras de cigarro neles. Parecia que muitos reparos foram feitos, mas rapidamente. Por exemplo, havia vários pontos em nosso quarto onde as paredes haviam sido remendadas, mas a pintura era de uma cor ligeiramente diferente. Além disso, a fechadura da porta tinha sido atualizada recentemente, mas a porta travou mal ao abri-la. Todos nós tivemos uma experiência positiva em grande parte devido à equipe que foi adorável para nós e nossos filhos.
starstarstar Stephanie Crady
This was a nice enough, low key place to stay. The staff were polite and helpful. If you have allergies it would be an issue. The entire hotel smelled strongly of cigarettes. While clean every set of sheets and comforters we received had cigarette burns in them. It seemed like a lot of repairs have been done, but quickly. For example there were several spots in our room where the walls had been patched but the paint was a slightly different color. Also the door lock had recently been upgraded but the door stuck badly when opening it. All in all we had a positive experience largely due to the staff who were lovely to us and our children.
starstarstar Stephanie Crady
Desde la recepcionista que resultó ser una grosera y mal educada, asta la habitación que me designaronestaba sihacer la limpieza etc.
star Alex Barrera
Un hotel bien económico y cuartos bien comfortables
starstarstarstarstar Mauricio Taura
Muybonito
starstarstarstarstar Valentin Rivera
Desayuno con area de oportunidad
starstarstarstar Jose Perez
Excelente, si eres de los que buscar un rápido momento de descanso es una buena opción. No es tan barato del todo pero vale la pena. Amplias habitaciones y en excelentes condiciones. Check in a las 3 PM.
starstarstarstarstar Anyeliza Quiñones
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