Just been on holiday to Disneyland Paris where we stayed in a 2* hotel (Hotel Cheyenne) and we had such a good experience that we decided that our next destination would be portaventura and we would stay at the El Paso hotel as it had sentimental value for me as I stayed here back in 2002 as a kid and LOVED it! However, unfortunately this is where the good memories are now shredded in sadness. This hotel is obviously under new management, and is at a lesser quality than the 2 star hotel we stayed in at Disney. I don’t know who said this hotel was 4 stars because first of all the pool was closed (which was reasonable) but the breakfast food is cheap and disgusting, the shower didn’t work and there is a major problem about the sewage smell coming from the bathroom which makes using that room impossible without wanting to be sick. To top it off, the phone we had to call reception also did not work! We went downstairs to ask if we could have another room and was flat out told no as all the hotel rooms were fully booked (which is ridiculous, as every hotel should keep at least 5-10 rooms available incase situations where guests need to move rooms is necessary!
We complained about the sewage smell at a total of 6 times, and the solution to this problem was to just spray the room with fabreeze.
To make matters worse, I know this resort is part of the theme park, and it was expected to have a lot of children around, what I was surprised about was the hordes of teenagers, unsupervised able to book into a so called 4 star resort, then run rampant down the corridors at night. The rooms are not sound proof, unlike the ones in Disney.
Honestly, I paid the same amount of money, if not more here than I did at Disneyland Paris, and to be honest with you other than having some more scarier rides, the Disney resort ultimately beats this place without even trying. I’d suggest if you can afford to come here then cancel and go to Disney instead, that place is nothing but a happy experience.
Me and my partner have decided to brand this as experience as going from Disneyland to Isney’ land.
P.s the theme park is over crowded and wait times are ridiculous! I was able to afford to fast pass every day.
starstar Alektrya De Val
Lovely themes hotel, just a 5 min walk to the main gates of the park. Food was amazing, great choice. Breakfast and Dinner, but can be very busy with little kids darting all over the place. Rooms are basic (standard room) Two double beds pushed together with one long thin pillow in each bed, so every one has to be happy sharing a bed and pillow!! No coffee & tea as in the UK. We were in the main building, 5th floor (top) so unfortunately had no little balcony, but the views were amazing looking out across the courtyard and across to the park. Air con was needed every day and night, no noise from it so slept like a baby most nights.
starstarstarstarstar TJDevon 009
Beautiful hotel, staff are really friendly and helpful. Food is good, a lot of the same each night but still nice food. Pool is huge and the all inclusive very good. Over all one of the nicest hotels I have stayed at in Spain
starstarstarstarstar Claire Campbell
Check-in took forever extremely slow, no welcome drink no porter service had to find your own room. Room had no fridge no water,not an all inclusive experience. No restaurant available for lunch ,just a pool bar with same food everyday. Breakfast was fine good choice evening meals had staggered start times but had to wait allot as kept running out of food. Ran out of drinks at both bars ,no Malibu for last 3 days of stay. Being all inclusive you can eat in the park but only found one of the selected restaurants open and it was self service and food was very poor. Plus side the room maids work very hard daily. At the pool bar a special shout out to Sharon who was professional happy and always welcoming (great service). This was our third time here and unfortunately will be our last. If you are expecting a good all inclusive experience this is not it anymore. Swimming pool is run like a prison,no inflatable no sun glasses unless attached to something round your neck and no ball games !! In other words no fun. There is little or nothing going on in the hotel anymore.
starstar Jim Boyne
Really enjoyed staying here .. came back to the same place after being there before 10 years ago.. Being beside the park, the food, service, the pool.. everything was brilliant.. highly recommend coming here for anyone whose willing to have a thrill of a time at the park with the rides.. do a few trips though make sure u book early for those & even those who just wanna chill by the pool.. Definitely see myself returning for a third time in the future :)
starstarstarstarstar Lily Holt
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