O Hotel não possui acadêmia de ginástica e sauna conforme informado no Booking. Também não possuí translado para Shopping. Das sete praias anunciadas fomos apenas em 3 pois o taxista se recusava a nos levar nas praias. O Hotel não é próximo da praia aproximadamente 30 minutos de carro. É tbm não possui café da manhã. Os passeios para as praia iniciam as 10h. O Hotel em si é bom mas os serviços e atividades deixaram muito a desejar
star Roseau Junior
Apartamento bem arejado, claro, limpo,, garagem, conforto necessário, para quem vai desfrutar das belas praias de Punta Cana,Sempre que foi solicitado algo tivemos atendimento imediato. Localização:Perto de supermercado eestética. Afastado das praias, bares, lojas e shopping, Apart hotel oferece transfer para algumas praias sem custo. As praias mais distantes e para sair a noite tem que ser contratado.serviço de táxi. Aqui o registro para o Taxista Sandoval que atende o hotel. Pessoa extremamente profissional, comprometido com horário , disponibilidade para levar a restaurantes, bares, casas noturnas, praias,passeios e transfer aeroporto/hotel/aeroporto.
starstarstar Cassia Rodrigues
Não se iludam com esse hotel. Funcionários despreparados e a gerente é sem educação. Nos receberam na rua e não nos deixaram entrar enquanto não pagássemos em dinheiro. Isso porque era as 11 da noite. Tivemos que ir ao banco fazer saque e não tinham troco para devolver. Reforço o despreparo e falta de educação dos funcionários.
star Lucas Caixeta
Para empezar este lugar la publicidad es engañosa, la realidad no tiene nada que ver con las fotos, el precio final no es el que te dice cuando reservas, te cobran un montónde fees, el baño tiene filtraciones, al punto de no saber si el agua cae del techo o de la ducha,el ventilador de techo de la sala estaba a punto de soltar la bombilla cuando se encendió, al sentarse mi hijo en una de las sillas del balcón se partió en pedazos y cayó al suelo, los filtros del aire estaban tan sucios que apenas salía ventilación, las cortinas de las habitaciones son tan estrechas que no cierran bien y te ven desde el edificio de enfrente, privacidad cero,ese lugar lo salva la gerente Raquel que es una gran persona, amable y paciente que con su dulzura y hermosa sonrisa intenta solucionar ese desastre que llaman hotel. Sugiero que inviertan un poco cierren una temporada y lo restauren!
star Marianela Santiesteban
Muy buena estancia con mi familia. Habitaciones con aire acondicionado, Wifi gratis y TV en el salón. También nos gustó mucho la piscina, volveremos las próximas vacaciones.
starstarstarstarstar Andreu Giro
Este apartamento de hotel está localizado em uma área residencial tranquila, o quarto era espaçoso e bonito.Só que os lençóis e a limpeza nunca foram feitos por eles (que pena 😭) Mas a equipe foi legal.
starstarstarstar Chrismonde Beauty
São apartamentos equipados com cozinha e geladeira. É muito perto de um supermercado, restaurantes e bancos. Os funcionários da administração são muito simpáticos e prestativos para qualquer necessidade. O preço por noite é muito acessível. Excelente custo/benefício.
starstarstarstar Jaime Pinilla
Son apartamentos dotados con cocina y nevera. Esta muy cerca a un supermercado, restaurantes y bancos. El personal de administración son muy amables y colaboradores ante cualquier requerimiento. El precio por noche es muy accesible. Excelente costo/beneficio.
starstarstarstar Jaime Pinilla
Muy buen servicio el personal muy atento todo muy limpio cerca a supermercado,casa de cambio restaurantes todo caminando
starstarstarstarstar Diego Gelvez
Este lugar es una PUBLICIDAD ENGAÑOSA, llegue y ĺa piscina esta en mantenimiento, no me lo informaron, aparte te cobran un monto por la página y cuando llegas debes pagar un dinero adicional disque por limpieza del apartamento. La persona que recibe es una perrita de 2 patas, FALTAL, NO VAYAN
star Aura Crispin
It's ok but far from the beach, and some of the walls need to be painted.
starstarstarstar K. Mora
Good spot to start the holiday. Everything is a little outdated and could use some touching up. Price/quality level is ok though.
starstarstarstar Rudy van Bruggen
Atendimento horrível,lugar caindo de podre.E taxa de limpeza nas letras miúdas,o que deveria ser proibido no aplicativo.Vai por mim procure outro lugar.
star Tom Cunha
ES UNA ESTAFA 😡 NO VAYAN A ESTE LUGAR!!!Ojalá pudiera darle cero estrellas. Reservé directamente en la página oficial de ellos, donde me pedían los datos de la tarjeta, bien. Cuando llegas al lugar te cobran el doble de lo que dice en Internet y estas obligado a pagar porque si cancelas te cobran el monto de la reserva ya que anteriormente ya colocaste los datos de la tarjeta. ES UNA ESTAFA, PUBLICIDAD ENGAÑOSA. El servicio es super decadente, groseros, ellos saben lo que están haciendo y nadie da la cara. Te exigen pago en efectivo porque "no aceptan pago con tarjeta". Exigimos que nos dieran una explicación por el aumento del precio y nos dijeron que era por "Impuestos" cuando en la reservacion dice "impuestos incluidos", exigimos factura fiscal y NO NOS DIERON FACTURA. Luego nos dijeron que el aumento era por "PAGO DE LIMPIEZA".Nos hicieron pasar el peor momento de nuestra estadía en RD, llegamos cansados en la noche y no podíamos tomar otra opción. Y no éramos los únicos, había otra familia con niños en la misma situación, ellos habían reservado por Booking. No ofrecen desayuno, las habitaciones son normales. Por ese monto habría reservado en un lugar mucho mejor.IT'S A SCAM 😡 DO NOT GO TO THIS PLACE!!! I wish I could give it zero stars. I booked directly on their official website, where they asked me for the card details, fine. When you arrive at the place they charge you twice what it says on the Internet and you are obliged to pay because if you cancel they charge you the amount of the reservation since you previously entered the card information. THIS IS A SCAM, MISLEADING ADVERTISING. The service is super decadent, rude, they know what they are doing and nobody shows their faces. They demand payment in cash because "they do not accept payment by card". We demanded that they give us an explanation for the price increase and they told us that it was for "Taxes" when in the reservation it says "taxes included", we demanded a tax invoice and THEY DID NOT GIVE US AN INVOICE. Then we were told that the increase was for "CLEANING PAYMENT". They made us spend the worst moment of our stay in the DR, we arrived tired at night and we couldn't make any other choice. And we were not the only ones, there was another family with children in the same situation, they had booked through Booking. They do not offer breakfast, the rooms are normal. For that amount I would have booked in a much better place.
star Ana Romero
Local escolhido somente para passar a noite. Apartamento grande com 01 quarto. Banheiro ruim . Estrutura da cozinha não utilizada entao nem reparei nos utensílios. Não há elevador. Cuida para cobrança indevida de taxa de limpeza de $25.00 mesmo que você só passe meio dia no local. Isso nunca é mencionado nos sites e eles prendem seu passaporte na chegada. Cuidado!
starstarstar Isabel Cristina
Haces una reserva por X cantidad de dinero y cuando llegas te cobran mucho más de lo que decía la reserva y te leen unas 'letras pequeñas del contrato' cobrandonte un monto de limpieza que va desde los 25 dólares . Dato que no queda cada claro al reservar .Pregunté por Whatsapp si tenian un restaurante DENTRO del hotel y me dijeron que SI y cuando llegué me dijeron que no y efectivamente.
starstar Nathalia Natera
El servicio es el peor que he tenido en mi vida. -No tenían toallas, las llevaron cuando quisieron - El abanico de techo nunca encendió - El bombillo de una habitación nunca encendió - No olía agradable el apartamento, para nada bien. -se dañó un A/C y nunca respondieron por él,ni con un abanico, tuvimos que mal dormir, quemandonos del calor. -La que se llama Raquel, por WhatsApp casi nunca me respondía los mensajes y yo con preguntas con respecto al lugar y mis necesidades. -Nunca me contestaba las llamadas, por ningún medio que utilizaba. - Cuando llegué, me querían cobrar en efectivo pero ya me lo habían descontado de mi TC, porque nunca comunicaron que pagué y que estaba confirmada mi reserva, el encargado no tenía conocimiento ni estaba listo para recibirnos porque aunque me cobraron, no informaron que iba, aunque yo confirmé que estaba de camino y me dejaron en visto. -Las sabanas rotas, se las enseñé al servicio. - Y cuando me dirijo a Administración a exigir mis derechos de indemnización o al menos ejercer mi derecho de quejarme por toda la incomodidad, la tal Raquel lo que hizo fue tratarme con prepotencia, altanería, irrespetó a mi derecho de hablar mi queja sin dejarme hablar, exigiendome la entrega del apartamento faltando 40 minutos para la hora de entregar y todo esto con toda la educación y todos los modales que me acompañan y han podido leer en éste texto.
star Rossy Garcia
Mi capuccino...
starstarstarstarstar Perla Rodrigues da Silva Montenegro
I went to DR for my Bday, I stayed at this hotel. The place is safe, clean, calm, & quiet (which I loved) The pool is to die for I spent most of my days there, I had a one bedbroom studio apartment which was huge it had all pots & utensils to cook , the super market is walking distance from the hotel, (however if u have lot of groceries a taxi is offer for additional price). There's food court acros the supermakert please please go u wont regret it. The only donwside is the beach is not that close you need an uber (15-20min drive). The staff are nice, proffesional, the manager was great she took her time to explain everything despite the language barriers & gave me the best cup of coffee the island had to offer mind you I'm a tea person but that coffee was savory. If you didnt plan any activities u can just hang around the premises Punta Cana is that safe, or you can ask the staff for my man "LOULOU" one of the staff there, he's polite, respectful and will move heaven & earth to make ur staying more splendid. I had a great time, I will do it again for sure.
starstarstarstarstar Mardochee Maisonneuve
There was a misunderstanding about a additional tax, that is not listed in our reservation. I asked for a receipt for it to pay, they refused to provide and lied about it. As a result of this dispute they locked me and my fiance out of room for five hours, with only our bathing suits. Refusing to let us back in, until we paid, which was impossible because all our money was in the room. Thankfully another client, helped out to cool down the office staff to accept his money as collateral, to let into our room to pay this "cleaning tax". Beware
star Douglas Wells
Really nice place but the front desk have bad rudeness attitude. We booked a apartment with 4 bed for 4 adults and a kid they extra charge us and they were forcing us to pay extra for the 4th bed that was included on the booking. We were shocked by his lack of professionalism and bad attitude towards an important matter such as hygiene and safety. We they told us that weren't right cause we were claiming for what we paid.
I am ashamed that we stayed here and embarrassed that we blessed the owner with any of our hard earned money.
PLEASE DON’T MAKE THE SAME MISTAKE THAT WE DID.
star Fabio Arturo Espejo Feliz
In Corona times a nice quiet place to stay - being not really busy. I left one week before Christmas and it filled up.... Some smaller issues that they have to be reminded but they were always friendly and helpful
starstarstarstar Andreas Bolle
I really liked the apartment, very comfortable except for the TV which was old and we couldn't connect to anything but local cable, when there was a curfew. Staff was nice. Our apartment keys never worked and that was a headache. Once it was time to checkout, the manager was nowhere to be found. They asked us to wait until 9am, which we did, and then asked us to wait an extra 30 minutes which we didn't agree to. Since we had to pay an extra $500 pesos for a key that never worked, we wanted to personally speak to her about the issue. The other staff was able to refund us.
starstarstar Yasmin Disla
Might not be five star looks but it's a loving area. They made sure we were comfortable and happy. Even supplied us with a new tv for our stay lol. They are very kind and the environment in the area is very sweet. Loved our stay
starstarstarstarstar Trevon Gums
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