PM desk agent was great! All 3 coffee pots were out at 8am one morning.
starstarstarstarstar Sir
Location Requested (twice) that our room be cleaned, was told it would be, but did not ever get cleaned. Had to ask for towels and trash bags even though old ones were set outside our door due to Covid.
starstarstar Jessica
The central location was great. This hotel was absolutely disgusting in almost every way imaginable. Trash cans were overflowing, our tub drain was clogged and debris was floating up in the tub, toilet was leaking and dirty upon check in, the AC was extremely loud. Only 1 staff w/ mask.
star Verified Hotel Guest
Location was good. Right in the middle of activities. Price was good for the location. Hotel needed some updates. Room was really damp.
starstarstarstar Verified Hotel Guest
It was clean Yes I did not get the ocean view room I paid for it was dune view. They said my reservation was for ground level and it was not. The way we were treated about the hurricane was terrible.
star Verified Hotel Guest
On the beach Hotel was run down and filthy outside
starstar Verified Hotel Guest
Only thing we liked was the location Way to many things we didn't like. The room was dirty. Walkways were filthy. Had to ask numerous times for towels and wash rags. The body mirror in the room fell on my 1yr old son which we have a case open for. Terrible hotel.
starstar Johnny
Location right by the beach. Very unclean with sand in the beds and floor at all times. Doesn't bring towels often enough. Card keys would hardly work most the time
starstar Jerycka
Location was excellent and the pool was very enjoyable. Grab and go breakfast as a Covid substitute was a very smart way to maintain that feature. Hotel was clearly under-maintained. Simple things like the railings on the walkway to the swimming pool needed replacing. The shower walls were stained or dirty, the bathroom lobby door was almost impossible to open or close. Nothing really Wrong, but.
starstarstar Verified Hotel Guest
Close to the beach I didn't like that you guys charged me for a¢â‚¬Å“ocean viewa¢â‚¬Å“ room And the room Was first floor and it was dune view Not ocean view which was false advertising I had to pay extra so I could be on a ocean view room.
starstarstar Grace
The location was awesome. The hard wood floors and the queens bed were comfortable. The staff were supportive. The pool felt small. The pool was dirty and smokers hung out. Kids were diving which inerved me. They were someone else's kids but they were flipping off the edge. The rooms need to be cleaned daily regardless. No questions. It was arduous
starstarstar Verified Hotel Guest
Must explain in person. Was not able to keep reservations. Management
star Jerry
I have unexplained charges on my bill. The price charged on my card was not what I was quoted. Hotel staff was unable to explain the overcharges.
starstar Verified Hotel Guest
location was ideal for visiting the beach and going about town. staff was responsive to our requests. linens were dirty - had sand, food, and hair on them. carpet was dirty -our socks were black from walking on them. moldy odor in the room. WORST: feces in the toilet, on the bathroom wall and door.
star Mary
Location and Price. Room floor was sandy dirty. Bed had sand and dirt in sheets. Front door was hard to open and shut. Hallways and common areas were dirty. Felt unsafe.
star Tim
The gentleman that checked me in was awsome. The location was beautiful The toilet was not clean at all. And it ran all the time. We closed the door to bathroom which kept us from hearing it though.
starstarstarstar Christine R
I liked its proximity to the beach. Cleanliness of the room. No turn down service. We had to make our bed twice while we weee there and no one cleaned the room.
star Bianca
Noisy air conditioner
starstarstarstar Ali
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