Absolutely amazing staff and everything was super clean. We were stranded in Aurora traveling through New York during the Lake Effect snow this year and they were exceptionally accommodating and helpful making sure that we were taken care of!! Especially being from MD, we never get snow like that! So it was great to feel safe and have a place to stay that felt like we were in good hands.
starstarstarstarstar Jason Hisley
I always love staying at this hotel. It's always very clean and well maintained (nothing broken or leaking, etc). The staff are friendly and helpful and the little notes from the cleaning staff are such a pleasant touch.
My only complaint would be that the firm beds and small pillows just aren't very comfortable and could probably use an upgrade. I often struggle to sleep, but that might just be me being overly picky.
starstarstarstarstar Michelle Clogan
A majority of my wedding guests stayed at the Hampton Inn in EA. They said it was clean, the staff was friendly, and the breakfast was good. The staff was helpful in providing me the code for my guests to book, and communicating with me throughout the process. I brought welcome bags for my guests to receive when they checked in and Tina at the front desk was super friendly, informative, and helpful. They set up a table with the welcome bags and directed my guests to get one on the way to their rooms. They also kept a schedule of my shuttle service to provide guests if they asked, and were accommodating to school buses in the parking lot shuttling guests back and forth to O’Brien’s. Even though this is a chain hotel and there weren’t many choices for large-scale travel accommodations in the area, the communication, staff, and overall experience was great and I would highly recommend it.
starstarstarstarstar Mary Lou Hannon
This place is incompetent.
Got a call less than 24 hours before my reservation (Already received my check-in email) and was told they over booked and my reservation is cancelled. Excuse was a glitch in the system and they overbooked rooms. My reservation was part of a wedding room block as well which makes this worse. I asked how they determined who to move because I booked my room over 7 months prior to the date of the reservation. The "manager" told me they moved anyone who was only staying one night, so basically whatever was easiest for them and how to maximize their room revenue. I'm sure people retained their room even though they booked after me which from a customers stand point, is not acceptable.
They did book me at a new hotel free of charge, but was much farther of a distance to the venue. I asked if there was anything else that could be done to rectify this huge inconvenience on short notice and she said no. From my experience with the hospitality industry, if the business messes up like this, they do more than just cover the room. But no, no additional points to an honors member or credits or anything.
At the end of the conversation I requested they notify bride and groom who setup the room block to let them know of all the guests that had to be moved. She said "Well we have let all the guests who are moving know"... I reiterated this likely will affect their logistics for the wedding (shuttle bus, transportation, supplies decor setup for wedding, etc) but she didn't seem too concerned. Not sure if she did or will call as I am writing this real time, but another example of them no being accountable or empathizing with anyone involved and how this may affect them.
Sure the hotel is nice, but I will never know. And the way they are handling this situation confirms I will not be be staying their in the future.
star Tim Diederich
Enjoy the hotel, and the staff was great too! The rooms were clean and fresh smelling. You had the option for maid service daily or not. Breakfast was great plenty of food options and you left not feeling hungry. Coffee available 24 hours a day. And don't forget the chocolate chip cookies every night waiting for you at the front desk!
starstarstarstarstar Richard Roberts
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