For good morning, you are greeted by lying drunk Russians and the smell of vomit. Then it only gets worse. A ford, cold, tasteless food, mold on the walls, dirty glasses and plates. The staff speaks in Russian. Even more drunk Russians. Dirty beach. I have not found Nature Luxury Resort Hotel & Spa anywhere. The five stars are a joke.
star Paweł Kuciński
Cold food that was obviously pre cooked. Generally came out very quickly and before drinks. Sent back time and again but little difference. All a la cartes had the same menu. Buffet was better but a scrumagec with 2000 Russians was not for the faint hearted. Steer clear
star Chris Smith
I stayed in this hotel with my family for 2 weeks in September 2022. The hotel fully met expectations and even exceeded them in terms of quality of service and positive attitude of the hotel staff. The territory is not very big, but cozy and with a logical arrangement of facilities. Large selection of different drinks, good food. We will definitely be back!
starstarstarstarstar Mihail Laurand
We have been to Turkey on vacation for several times and this has got to be the worst experience so far. What we got was no five star experience. The building itself and the pools are good enough, although some of the chairs in lower part were a bit worn/dirty as well as kids minidisco. Rooms appear to have thin walls so you can hear a lot from the outside as well as from other guests (this might be also due to the loud guests that we were unfortunate to have). The entertainment stage had no chairs. All other hotels have a decent amphitheater. There were a lot of flies in buffet at times. All this was still was bad but a minor inconvenience as the overall amenities were ok.
Here comes the real issues.
•First, the loud music. Nonstop loud music near kids pools. Wait, it gets worse. During animation times, it gets louder. The first day we arrived we found spots near kids pools and we were driven crazy by the noise. We ended up spending our vacation as far away from kids pools as possible - with two kids. I complained about the no chairs in the entertainment stage, but the worst part was the loud noise. It should have been illegal in a hotel where practically all the guests were with kids.
•Second, no one spoke english and were constantly speaking to us in Russian. As I said, we have been to other hotels in Antalya, and not all the personnel were perfect english speakers, but they always had someone at hand who could speak english good enough. Here, you will struggle. Mi kids did not want to go to mini-club because no one could talk to them, and they love mini-club.
•Prices change based on your language. We met a bilingual family and they told us that they get quoted one price if they spoke Russian and another more pricy when they spoke English. We tested this at hair salon. Out daughter was quoted 60euros for a hairstyle when we asked in English. After couple of days, we sent her with our friend who spoke Russian and the price was 55euros.
•Some staff, especially those that appeared non-turkish (recognized based on name-tags) were bordering on rude behavior. They gave quick and short answers and disappeared even quicker without having chance to even explain what we wanted in the first place. Perhaps it was a language barrier, but that does not excuse their “buzz-off” attitude. Even guest relations office was the same. I went there to ask for a charger (forgot my kindle charger), and the girl at the computer just gave me a rude “No” and continued looking at her monitor. I was about to complain to them first before I wrote this review, but after that quick interaction it was clear that there is a pattern of behavior there.
• No consistency in service. We tried all the cafeterias, clubs and restaurants. The only consistency was that the same drink was always mixed differently each time we asked for it. For instance, ice-coffee, mojitos etc. The served drinks could be extremely warm at times, and you had to explicitly ask for cold drinks or a glass with ice.
• There are three a-la-cart restaurant at one corner. Italian, French and Asian. We were told they all jave the same menu, it just that the decorations are different. Whats up with that?
• One day there was no hot water. It was lukewarm at best. I know it is summer and it should not be an issue, but this is a 5 star hotel!
There were some more issues there, but i do not want to spend more energy on this, and those issues were more related to the guests than the hotel itself, even-though the hotel seams to be targeting said guests. Sufficing to say, I do not recommend this hotel. It looks like a 5 star hotel, but it does not provide 5 star services!
starstar Ilir Jusufi
A marvelous place to stay with your family.
The hotel is a bit farther from Antalya and had few transfer options, which makes traveling around hard, but who needs it when you've got the all included.
Food is great. There are several restaurants/cafes with a good variety.
The beach is good and clean, but what's great is the enormous pool, which takes up the entire inner patio.
Staff are very friendly and chatty. Though a lot of them are children of 14-16 and have little experience
I also wish there was a better variety of hookah tobacco
starstarstarstarstar Rustem Haci
French
English
Spanish
Portuguese
Armenian
Italian
