Mixed feelings about this place.
The room was big and clean. But the bed was too small. I'm 1.93 and my feet came out at the back and I had 2 single beds so couldn't lie diagonally. The shower was inside the bath and I didn't fit under it. Furthermore the water went from too hot to ice cold every few seconds. It was also quite noisy, as I heard every step from the above guests, who sadly woke up at 6...
Staff was friendly, breakfast was OK.
Bit old fashionable 70style decor which has its charm as well.
Parking free outside on the street.
starstar Rob van den Heijkant
When I am in Brussels I like staying in this hotel. It has everything one needs and a perfect location.
starstarstarstarstar Maya Mladenova
You have an emergency situation, it is 2 a.m., after travelling 14 hours, you cannot enter the apartment because door is blocked so you need a place to sleep at 2 a.m. last minute thing, unexpected. And what happens? You enter BestWestern and the receptionist, after 2 calls, tells you they cannot book. You ask him why, if it is fully booked or something. No, Madame, it is not fully booked. Then why you cannot book one room for one night to a person in a emergency situation? Should I sleep on the street?? Sorry, Madam, we don’t book during the night, you should have booked in advance…I explained that if I could foresee this situation, I would book in advance, but it’s 2 a.m., what can I do now? “Sorry, Madam. It’s a management decision”. Dear BestWestern hotel, you are the worst hotel in Brussels with the worst customer service!!! I prefer to spend my money somewhere else, thanks to your management decisions!
star Malgosia M
Last minute booking due to a cancelled flight at Brussels Airport. Nice welcome and easy to get to from the airport. Can't comment on the location as I never got chance to go out and see anything due to the time that I was there. The hotel seemed clean even if the decor and the rooms were quite old-fashioned and they could do with a bit of a refurbishment to be honest (new carpets, furniture etc).
starstarstar Gavin Farr
TL;DR: it's fine!
The room was large and clean. The furniture might look a bit old, but it's in a good shape.
The staff are nice people.
The location is quite convenient as well.
A bit annoying drawback is that too much water ended up on the floor, when I used to take shower.
In general it was very good price for value. But be aware that prices may differ quite a lot day to day.
starstarstarstar Ivan Senin
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