The staff were friendly and helpful, the room was clean and in good condition, towels, bedding and furniture were in good condition and comfortable. We will definitely come again. I found the pool a little dirty. The sides needed a good scrubbing and there was some dirt in a corner of the pool but the temperature was good in both the pool and hot tub. It would have been nice to go outside from the pool area and use the patio but the doors to outside were locked. I would imagine this was for security reasons. We used both the pool and hot tub and really enjoyed our stay. Moxie's and Denny's were both so close and convenient for getting a meal.
starstarstarstarstar Monica Sontrop
Pros: we were a little late booking for a wedding and they offered us the wedding rate anyways, and offered us the wedding group rate for our second night, which was appreciated.
Cons: We called in advance to see if early check in would be possible, and we were told it was “first come, first serve”. We arrived at 2pm and requested early check in. We were told it was not available yet. We thankfully had family staying in the hotel so got ready for the wedding in their room. At 3pm, we checked with the desk and were told our room was still not ready. Other wedding guests who arrived after us got early check in. At 4pm, check in time, our room was STILL not ready. The gentleman at the desk advised me “housekeeping is a different department, you have to understand ma’am”. I told him I didn’t understand as check in was 4pm and our room should be ready for check in time. We then went to the wedding with our items left with family as we did not have our room.
The hotel experienced a burst pipe or something recently as half the first three floors were blocked off due a flood/water damage. No one at the front desk mentioned the flood to us at all.
We had booked a king accessible room, and when our room was not ready on time the front desk worker advised us he upgraded us to a king. We already had a king, and when we finally got our room we saw it was downgraded to a non accessible room with a tub instead of a walk in shower. Speaking of the shower, the water did not get remotely hot for over 10 minutes whenever one of us took a shower. The first morning I found our room to be way too loud, only to discover our window was wide open (we did not notice when we arrived late the first night as we only got our room at midnight). Further, our room was right beside one of the stairwell exits & one of their elevators was down due to the flood, so we heard the stairwell door slam repeatedly the first morning. We also went to breakfast and came back to our room and our key card had been deactivated (even though we were staying a second night).
We likely would not stay at this hotel again.
starstar Teidra Savignac
Room was confortable and home warmth feeling. Minimal echo in the room and fairly sound proof as I did not get woken up early in the morning by shutting neighboring doors. Very clean in the room, pool and workout gym. The restaurants have delicious foods and good variety. Moxie's did a fantastic job at ensuring my food allergy wasn't an issue with my meal.
starstarstarstarstar Sasha Rioux
Ive stayed here a few times. It’s usually very good. And the service is always welcoming and helpful. My most recent stay was bizarre to say the least. The hotel was full and I messed up my reservation for the wrong day. That was on me. They were able to shoehorn me into a nice room anyway along with my little dog. That was great. But when I got to the room and tried to take a shower the water stayed cold for about 20 minutes and never got warm. So I called the front desk. They said they will need to “boost” the hot water to my room because so many people were using the hot water. This is a modern hotel. Why is this even an issue? I’ve been traveling around the world for decades and never have I heard of a hotel needing to do this. Anyways the person was super nice and eventually the water got hot. The following morning there was no hot water again. Also I ordered a cob salad from Moxies (a restaurant inside the hotel) and It came unfinished and appeared to have been thrown in the box as if the person was quitting and that was his/her final task. It was very odd. Also this hotel has no coffee or breakfast service in the morning on weekends. Not even the Denny’s opens til 7 am. Overall this hotel is very nice and cozy but for $250 a night it shouldn’t have the issues it has. I will stay here again because it’s a very nice hotel. Please do better on the issues mentioned. Thanks.
starstarstar Mike Shoesmith
Front staff that was working was great!!
Lobby and entrance, great area, very nice.
Two restaurants, great, love Denny’s for breakfast.
Now the room, over all it was good, washroom was nice and newly renovated. Bed was comfy, pillows were too small for the king bed.
The overnight stay… didn’t sleep, traffic was very loud, guests above use were loud well into the night banging around. Someone on the same floor around us were yelling through out the night, banging doors, yelling in the hallways.
This is not really the hotels fault, this is the other guests fault causing these issues.
starstar Kyle Ruttan
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